Refund policy

Returns

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged, incorrect, or not up to our usual standard, please contact us within 24 hours of delivery with a photo and description of the issue.

Refunds & Replacements

We’re committed to your satisfaction. You may be eligible for a refund or replacement if:

• Your order was incorrect or incomplete.

• Your order was significantly damaged in transit.

• There was an issue with the quality of the product.

To request a refund or replacement, email us at contact@thecookiedealerdubai.ae with:

• Your order number

• A description of the issue

• Supporting photos (if applicable)

We will respond within 1–2 business days.

 

Non-Refundable Situations

We do not offer refunds or replacements for:

• Incorrect delivery information provided by the customer

• Minor variations in appearance (we’re handmade, not machine-made!)

• Orders not collected or left unattended after delivery (if agreed in advance)

Cancellations

Once baking has started, we cannot cancel the order. No cancellations